新加坡雅辰饭店-住客评论

Guest（Couple） 2026-01-01
Thank you for the upgrade from deluxe to premier. Friendlys staff, hotel room is one of the better modern ones with lots of amenities. Bathtub and shower were great. Bed was clean. Had a great stay. Spacious high celing room unlike cramped ones in the area.
Guest（独自旅游） 2026-01-01
设计新颖，设施前衞，前台/餐厅/维修，遇到的员工全都非常友善！
酒店回复：
Dear Guest User,Thank you very much for your outstanding rating and for sharing such encouraging feedback. I’m delighted to hear that you appreciated the innovative design and cutting-edge facilities of the hotel.It’s especially rewarding to know that our teams across the Front Desk, Restaurant, and Maintenance made a positive impression with their friendliness and service. Your kind words will certainly be shared with them as recognition of their efforts.We truly appreciate your support and look forward to welcoming you back to Artyzen Singapore for another exceptional stay.Warm regards,Jason YapAssistant Director of Front OfficeArtyzen Singapore
Guest（Couple） 2025-12-01
房间乾净，地理位置便捷
酒店回复：
Dear Guest User,Thank you for your outstanding rating and for taking the time to share your feedback.I’m pleased to hear that you found the room clean and the location convenient during your stay at Artyzen Singapore. Your kind comments are truly appreciated and will be shared with the team.We look forward to welcoming you back again in the near future.Warm regards,Jason YapAssistant Director of Front OfficeArtyzen Singapore
Guest（Other） 2025-12-01
Upgraded to a room with a terrace. Design of the room is amazing. Amenities are great. Food is a la carte main plus a selection of buffet items. Blue swimmer crab omelette and kaya bread pudding which were great. Overall a very enjoyable stay.
酒店回复：
Dear KMT,Thank you very much for your outstanding 10/10 review. We are delighted to hear that you enjoyed the upgraded terrace room and its design, as well as our amenities and breakfast offerings. Your compliments on the Blue Swimmer Crab Omelette and Kaya Bread Pudding have been shared with the culinary team, who are thrilled to know they left a memorable impression. It is wonderful to learn that your stay was thoroughly enjoyable, and we look forward to welcoming you back to Artyzen Singapore again soon.Jason YapAssistant Director of Front OfficeArtyzen Singapore
Guest（Couple） 2025-12-01
We had a really lovely stay here. I booked it as a staycation to celebrate two occasions, my spouse’s birthday and our wedding anniversary, and it started on a great note. The team left us a complimentary cake, which we genuinely appreciated. The message on the cake mentioned the anniversary but missed my spouse’s birthday, so it would have been even nicer if both were reflected. The room itself was the highlight. The double volume design is beautiful and honestly not something you see in most hotels in Singapore. It made the space feel special right away. Location wise, it was also very convenient. Being close to Orchard Road meant it was easy to find food and get around, and the complimentary carpark was a nice plus. Staff were friendly throughout, and one tip for future guests: book the complimentary wellness activity early, even before check in, because slots get taken up very quickly. We also loved the toiletries, they smelled amazing. The stay included complimentary snacks too. Everything was fine overall, though the popcorn was a little stale (still edible, just not as fresh as expected). Would I stay again? Maybe, if the rate is better.
酒店回复：
Dear Guest User,Thank you for taking the time to share such a thoughtful and balanced review of your stay with us.We’re delighted to hear that you chose Artyzen Singapore to celebrate both your spouse’s birthday and your wedding anniversary, and that the stay began on a positive note with the complimentary cake gesture. We sincerely appreciate you highlighting the missed birthday mention — this is valuable feedback, and we will certainly reinforce the importance of accurately reflecting all special occasions in our celebrations.It’s wonderful to know that the double-volume room design was a highlight for you. This architectural feature is indeed something we take great pride in, and we’re pleased it made your stay feel special. We’re also glad our Orchard location, complimentary parking, daily amenities, snacks, and toiletries enhanced your overall experience.Thank you as well for your helpful tip regarding the wellness activities — availability can be limited, and your insight will certainly benefit future guests. Your comment on the popcorn freshness has been noted and shared with the relevant team to ensure better consistency moving forward.We truly appreciate your honest feedback regarding value and rates, and we hope to have the opportunity to welcome you back again in the future when the timing and pricing align.Warm regards,Jason YapAssistant Director of Front OfficeArtyzen Singapore
Guest（Couple） 2025-12-01
Loved the high ceilings of this hotel and the rooftop pool with the partially transparent glass bottom. It's like a hidden oasis of tranquility in a less busy part of Orchard. Celebrated my birthday here and Jason at Reception made us feel very welcomed with the surprise room upgrade. The only minor issue is that the water for the bathtub not very hot, but overall we had a lovely time :)
酒店回复：
Dear Jane ZZZ,Thank you very much for your wonderful review and perfect scores across all areas. We’re truly delighted to know you enjoyed the high ceilings, the rooftop pool with its glass-bottom feature, and the sense of tranquility that sets Artyzen Singapore apart.It was our pleasure to be part of your birthday celebration, and I’m glad to hear the surprise room upgrade made your stay even more special. Thank you as well for highlighting the issue with the bathtub water temperature — we appreciate you bringing this to our attention and will review this with our Engineering team to ensure a more consistent experience.We’re grateful for your kind words and look forward to welcoming you back for another memorable stay in the future.Warm regards,Jason YapAssistant Director of Front OfficeArtyzen Singapore
Guest（Couple） 2025-11-01
Dear Artyzen Team, I hope this message finds you well. My partner and I recently stayed at Artyzen Singapore for the first time, and while we genuinely enjoyed many aspects of our stay, we also experienced some disappointments that I would like to bring to your attention. First and foremost, I would like to sincerely commend Eric and Rachel from the Front Desk. Their warm smiles, attentiveness, and thoughtful service stood out remarkably. My partner, who also works in the hospitality industry, was genuinely impressed and mentioned that he even learned something new from their level of professionalism — a true reflection of Artyzen’s service values. However, we encountered a few issues during our stay. For two nights, there was no hot water in our room. Although we initially chose not to escalate the matter, but as I was unwell with a cold, my partner eventually reached out to your team. The technician arrived in the afternoon, but unfortunately, after waiting for hours, the issue remained unresolved. Later that evening, your team kindly arranged a room change, for which we were very grateful. The second concern relates to a complimentary airport transfer that was offered to us by one of your duty managers as an apology for the inconvenience. However, upon checkout, I was surprised and rather disappointed to learn that there was no record of this arrangement. My partner had already left earlier for work (as he is based in Singapore), so I checked out alone before flying back to Jakarta. The Front Desk team was unable to locate any notes or confirmation of the transfer, which left me in an awkward and stressful position at the time. Thankfully, it was eventually sorted out, and I was able to proceed to the airport — but the lack of coordination and communication was very unexpected, especially given Artyzen’s reputation for excellence. My partner had also emailed your team regarding these matters earlier, but unfortunately, he never received a response. While I initially hesitated to raise this again, I believe constructive feedback is important, particularly because we truly admire the property and would love to return. We really hope that we will have much better services next time of visit in the nearer future.
酒店回复：
Dear Ms. Jennifer Edelline,Thank you for sharing your detailed feedback. I’m truly sorry for the hot-water issue and the miscommunication regarding your airport transfer, and I understand how frustrating this must have been. Please be assured that our Engineering and Front Office teams have since reinforced preventive maintenance and communication procedures to prevent recurrence.I’m heartened to know that Eric and Rachel made a positive impression during your stay — your kind words have been shared with them. We appreciate your understanding and hope to have another opportunity to provide you with the seamless and memorable Artyzen Singapore experience you deserve.Warm regards,Jason YapAssistant Director of Front OfficeArtyzen Singapore
Guest（Traveling with friends） 2025-11-01
Room was beautiful with high ceilings. Pool and gym were nice as well. Our only complaint is that the temperature control system in the room was very noisy and not very consistent. Sound proofing could also be better.
酒店回复：
Dear peanutjr,Thank you for sharing your feedback. We’re delighted to hear that you enjoyed our beautifully designed room, high ceilings, as well as the pool and gym facilities. At the same time, I’m sorry to learn about the noise from the temperature control system and the soundproofing concerns. This is not the experience we aim to provide, and our Engineering team will look into this promptly.We truly appreciate your comments and hope to have the opportunity to welcome you back for a smoother and more comfortable stay.Warm regards,Jason YapAssistant Director of Front OfficeArtyzen Singapore
Guest（Family） 2025-11-01
Pros: Hotel upgraded to one with a terrace outside, so giving us much more space. Spacious room. Wonderful amenities. Complimentary parking. Soft beds. Courtesy car. Good views on rooftop pool. Fan compliments the ac. Cons: Trip.com package states that courtesy car needs to be reserved 2 days in advance, but hotel said no reservations as it is a first come first served basis. Booked this package purely because of that and luckily it is available when we needed it. But it makes me feel like it is available to all guests and not necessarily just for this package. Didn't use the other wellness thing in the package. Bathroom amenities much as it is very good, but since you have a bathtub as well, shouldn't there be a tube of shower gel beside it, instead of having to get out of the bathtub and going to the shower to get it? B&O speakers wasn't working in one of the rooms we had. Energy efficiency ac - switches on and off through the night and woke up halfway to kick off the blanket and after that having to pull it back up. Buffet breakfast - nothing to shout and not worth paying extra for it. Welcome amenities mentioned about local snacks, which I presume would be given but instead it was fruits - quite misleading. Had wanted to book some rooms for my parents to rest as we had a wedding to attend at a nearby hotel, which I think much as the room is nice etc, but doubt it's worth to return.
酒店回复：
Dear Guest User,Thank you for taking the time to share such a detailed review. We are glad to hear that you enjoyed the upgraded room with a terrace, our amenities, comfortable beds, complimentary parking, and the views from our rooftop pool. Your positive comments are truly appreciated.At the same time, I am sorry for the confusion regarding the courtesy car. The information on Trip.com does not reflect our current operating procedure, and we will work with our partners to ensure greater accuracy. The car is indeed offered on a complimentary, first-come-first-served basis for all guests, and I regret any frustration caused.Thank you also for highlighting areas where we can improve — such as bathroom placement of amenities, the B&O speaker, the energy-saving air-conditioning system, breakfast experience, and clarity on welcome amenities. These insights are extremely valuable, and our teams will review them to enhance comfort and consistency.We are sorry to hear that your overall experience did not meet your expectations and that this may affect your decision to return.Warm regards,Jason YapAssistant Director of Front OfficeArtyzen Singapore
Guest（情侣） 2025-11-01
新加坡ong&ong作品，在全球的artyzen中特立独行的存在，设计感极佳且奢华度名列前茅。新加坡仅此一家的超级层高，体验感相比於一众徘徊在极限层高的酒店客房有了质的提升。另一个值得称道的是酒店早餐，半自助形式非常精致，单品质量极佳，远胜於标准化自助。
酒店回复：
Dear ender1999,Thank you very much for your outstanding rating and for taking the time to share such thoughtful and detailed feedback. I’m delighted to hear that you appreciated the distinctive design of Artyzen Singapore and the sense of luxury created by the soaring ceiling heights—this is indeed a signature element we are proud of.We’re also especially pleased that you enjoyed our semi-buffet breakfast concept. Your comments on the quality and refinement of the individual dishes are very encouraging and will be shared with our culinary and service teams.Your kind words truly motivate our team, and we sincerely appreciate your recognition. We look forward to welcoming you back to Artyzen Singapore for another exceptional stay.Warm regards,Jason YapAssistant Director of Front OfficeArtyzen Singapore

新加坡雅辰饭店

客户评价 由实住客人提供的真实点评

Guest（Couple） 2026-01-01

Guest（独自旅游） 2026-01-01

Guest（Couple） 2025-12-01

Guest（Other） 2025-12-01

Guest（Couple） 2025-12-01

Guest（Couple） 2025-12-01

Guest（Couple） 2025-11-01

Guest（Traveling with friends） 2025-11-01

Guest（Family） 2025-11-01

Guest（情侣） 2025-11-01

客户评价由实住客人提供的真实点评